Refund policy

Right of Withdrawal

You have the right to withdraw from the contract within 14 days of receiving your order, without stating any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you (not the carrier) took possession of the last goods.

To exercise your right of withdrawal, please inform us (ProVita) by means of a clear statement (e.g., by email to support@provita-ortho.de) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient to send the notification of withdrawal before the expiry of the period.

Consequences of Withdrawal

Upon receipt of the goods, we shall reimburse you all payments received from you, including the costs of delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever is the earlier. You shall send back or hand over the goods to the respective warehouse of the product without undue delay and in any event not later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. If you withdraw from this contract, the return will be made to our International Asia Warehouse, for which you will bear the costs. Our imprint does not serve as an address for returns; please contact our support for this. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if this value loss is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods. 

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods that may spoil quickly or whose expiry date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market which the trader has no control over;
  • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the supply of goods which, after delivery, due to their nature, are inseparably mixed with other goods;
  • for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
  • for withdrawal declarations sent more than 30 days after ordering.

Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)

To:
Email address: support@provita-ortho.de

  • I hereby withdraw from the contract concluded by me for the purchase of the following goods:

  • Ordered on () / received on ()

  • Consumer's name:

  • Consumer's address:

  • Consumer's signature (only if notified on paper):

  • Date: