Shipping Information

Do you offer international shipping?
Yes, absolutely. We ship to most countries worldwide.

How long does it take to ship my order?
We process your order within 1-3 business days after receiving it. For personalized products, the processing time is 5-8 business days.
The stated delivery times are based on average shipping durations and are in business days; weekends and holidays are excluded.
If your order does not arrive within the expected timeframe or if you have further questions, please contact us at support@provita-ortho.de.

When does delivery usually take place?
Delivery typically occurs during the business hours of your local postal service – Monday to Saturday between 9 AM and 5 PM.

What are the shipping costs?
Standard shipping is free worldwide.

Can I change my delivery address?
We process orders very quickly, so changes may no longer be possible after placing an order. If you wish to make a change or cancellation, please contact us immediately at support@provita-ortho.de, ideally before the order has been confirmed.

Will I be informed about the status of my shipment?
After placing your order, you will receive an order confirmation email with a link to your order summary.
Once your order has been processed and shipped, you will receive another email containing your order number and a tracking link, which you can use to view the current status.